Everything about you and your own account is on one page: Account, the person icon at the bottom of the sidebar. The sections are in a menu beside it: Profile, Plan and billing (team owner and admins), Password and security, Team, and API and assistants.
The Account page#
Press Account, the person icon at the right end of the row of icons at the bottom of the sidebar. The page opens on the section you used last. Working on one computer without a team account, it has Profile and API and assistants only.
Profile#
- Signed in as: your email address. Under it your Team, your Role in it, the Team server and This computer's name. They used to be at the bottom of the sidebar.
- Sign out ends your sessions on every computer. You sign in again with your email and password.
Plan and billing#
The team owner and admins see the team's plan here, with what it uses: the same panel as Users, Team. Under it: how the plan is paid, the owner's buttons, and every plan and add-on with its price. The switch beside Plans shows the prices Monthly, Quarterly, 15% off or Yearly, 40% off: what one payment is, and what that comes to a month.
- The owner chooses and pays: Start your free week, Upgrade, Change plan, Buy add-ons and Manage billing.
- Admins see all of it and change nothing. The page says Only the team owner can change the plan or pay, or, while the team has no plan, The team owner can start the free trial.
- Managers and members do not see the plan or billing at all. While the team has no plan, a bar over the profiles says so: The team owner can start the free trial.
A team with no plan#
A new team has no plan, and no profile opens until it has one (why). The team owner and admins land on Account, Plan and billing when they sign in, and a bar over the profiles says Your team has no plan yet, so no profile opens. with Start your free week for the owner.
Plans, add-ons and the step discount: Plans and add-ons.
Payments are not switched on yet#
Until card payments are switched on for your team server, the page shows the plans and says Payments are not switched on yet. Write to us and we set up your plan. Write to the address it shows, with the plan and the add-ons you want, and we change it for you. The new limits apply at once.
Start your free week, or choose a plan and pay by card#
- Account, Plan and billing, Start your free week (or Choose a plan, Upgrade), or Choose on a plan.
- Pick the Billing period (Monthly, Quarterly, 15% off or Yearly, 40% off), the plan (10 profiles, 100 profiles or 1,000 profiles), and the Extra profiles and Extra member seats you want, or 0. Every plan includes you, the owner; each other person is one extra member seat.
- The window shows what you get, what you pay for the period, and for a quarter or a year what that comes to a month. If a step of member seats costs the same or less than what you typed, it says so and you get the step: ask for 9 extra seats and you get 10 for the price of 10 (why). If a bigger plan costs the same or less, it says so and you get that plan (why).
- Press Start your free week (with the week) or Continue to payment. Stripe's payment page opens in your browser. Give the card there.
- Go back to SablePower. The page updates by itself within a minute: Your free week has started. The team is on 100 profiles now., or after a payment Thank you. The team is on 100 profiles now.
The free week. Every plan starts with 7 days free, once per team and per owner's email address. Stripe takes the card at the start and charges nothing until the week ends; the window says Nothing for 7 days, then what one payment will be. Through the week the page says Trial ends on the date and Your card is charged on that date unless you cancel. Three days before, you get one email. Cancel under Manage billing before then and nothing is charged (the free week).
Stripe handles the card. SablePower and our server never see its number. Your plan changes only when Stripe tells our server the payment went through; nothing you press in the app can change it on its own.
Change the plan or the add-ons#
Change plan or Buy add-ons opens the same window with what the team has now. Change it and press Change the plan.
- In the free week: any change applies at once, and nothing is charged before the week ends. Then the card is charged for the plan the team has.
- More than now (a bigger plan, more add-ons): the difference for the rest of the period you paid for is charged to the card right away, and the change applies once that is paid. If the card is declined, nothing changes and the app says so.
- Less than now: it starts at once, and the days not used come off your next invoice.
- Another billing period (monthly to yearly, or back): the new period starts today. It is charged right away, with what is left of the current period taken off, and applies once that is paid.
The next payment is the new amount.
Manage billing: card and invoices#
Manage billing opens Stripe's own page for your team: change the card, see and download every invoice, update the billing email and address, and cancel.
Cancel#
Manage billing, then cancel the plan on Stripe's page. The plan stays until the end of the month, quarter or year you paid for, and the page says Ends on that date. Then the team has no plan. Changed your mind before then? Renew it on the same page and nothing stops.
Cancelled in the free week, nothing is charged: the page says You cancelled: nothing is charged, and the plan ends on the week's last day, and the team has no plan after it.
When money comes back, and when it does not: Refunds and cancellation. Paying means you agree to the Terms of service.
Nothing is deleted with no plan. Every profile and every member stays, listed, editable and exportable. None of them opens until the team has a plan again; then the plan's own limits apply (at a limit).
A payment that did not go through#
If a renewal payment fails, or the first payment when the free week ends, the plan stays as it is while Stripe tries the card again over the next days. The team owner gets one email about it, and the page says The last payment did not go through. Use another card under Manage billing; the next try uses it. If the last try fails too, or the payment is still not made 21 days after it was due, the team goes back to no plan. Nothing is deleted, and paying later brings the plan back.
Password and security#
- Password: your password also unlocks your copy of the team key, so nobody can reset it, not even us, and it cannot be changed in the app. If you forget it, the owner removes you and invites you again; the team's profiles stay (why).
- Second factor: switch on a code from an authenticator app for your account.
- My sessions: every computer signed in to your account, with End for one you do not know.
The team's own sign in rules (who must use a code, from which addresses) are the owner's, under Users, Security: sign in security.
Team, API and assistants#
Team takes you to Users: invitations, people, project access and roles (Teams). API and assistants takes you to the Local API for scripts (Scripts and API) and to AI assistants. A VA has neither Team nor, without the right Export cookies and the bundle, API and assistants (What a VA sees).