Refund Policy

Last updated: 2026

Read this before you buy, not after. Payment is in Bitcoin, and a settled Bitcoin payment cannot be reversed by you, by us, or by anyone else. There is no bank in the middle and there is no dispute process to fall back on.

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1. What you are buying

Credits, paid for in advance, spent when you generate something. Credits are not money, have no cash value, and do not expire.

There is no subscription. We take one payment when you buy a pack, and never take another unless you buy again.

2. Money refunds

We do not offer money refunds on credit purchases.

That is not a policy preference, it is how the payment rail works. There is no automated refund, no partial refund and no refund button, and building one is not on our roadmap.

If something has genuinely gone wrong, email [email protected]. We may choose to make it right, and where we do it is usually by adding credits to your account, which we can do immediately. A return of Bitcoin is possible but it is a manual transfer done by one person at their discretion, it is not something you can require, and the amount returned would be the amount of Bitcoin received, not its value in any currency on any particular day.

3. Credit refunds, which are automatic

Credits come back to your balance by themselves in these cases:

• The generation failed. Anything that errors, times out, or returns nothing is refunded in full, automatically. If we did not deliver, you do not pay.

4. Cases where credits do not come back

We would rather tell you these plainly than have you find out.

• You cancelled the generation while it was running. Cancelling does not refund. The work had already started and we had already paid for it. If you cancel, you are charged in full and you get nothing.
• Your result was held for review. If our automated check holds something, the generation still ran and we were still billed for it, so it is charged. A hold is not a failure on our side. If the review releases it you get the file; if it does not, you do not, and the charge stands either way. We are not going to make a prompt that trips the content check free to try.
• You did not like the result. Generation is not deterministic and taste is not a fault. A delivered image is a delivered image.
• You spent credits on the wrong tool, or with the wrong settings.

5. Refunds for a specific past generation

If you think a particular generation should be refunded, tell us within 30 days of it. After 30 days we delete the job record, and once the record is gone we cannot refund against it even if we agree with you.

6. Payments that go wrong

Bitcoin payments fail in specific ways. Here is what happens.

• You pay after the invoice expires. The payment is not credited automatically. It is logged and flagged to us, and a person decides. Email us so we know to look.
• You pay less than the invoice. Same: not credited automatically, flagged for a person.
• You pay more than the invoice. The excess is recorded. It is not credited automatically and it is not returned automatically. Email us.
• Your wallet deducts its fee from the amount sent. This is the most common cause of a short payment. Send the invoice amount as the amount received, not the amount deducted.

In every one of these cases, email [email protected] with the invoice reference. Nothing here is designed to keep your money, but none of it is automatic, so we need to hear from you.

7. Your right to cancel, if you are in the EU or the UK

Consumer law where you live may give you 14 days to cancel a purchase of digital content and get your money back.

We are not going to pretend that right does not exist, and we are not currently asking you to waive it at checkout. If you are in the EU or the UK, you bought credits within the last 14 days, and you have not spent any of them, email us and we will settle it with you. Because we cannot send Bitcoin automatically, that will be a manual transfer, and it will take days rather than minutes.

Once you have started spending the credits, the digital content has been supplied and the right no longer applies to what you have used.

8. Chargebacks

There are none. We do not accept cards, so there is no issuer, no bank, and no chargeback process. This is the trade you make by paying in Bitcoin: lower fees and no processor able to shut the service down, in exchange for a payment that only moves one way.

9. If we close your account

If we close your account because you broke the Terms or the Acceptable Use Policy, unspent credits are not automatically refunded and we reserve the right to keep them.

If we close your account for any other reason, or we stop offering the Service, email us about your unspent balance and we will deal with it fairly.

10. Contact

[email protected], with your invoice reference or receipt number.